State Resources:

• Patient Safety Toolkit
• Florida Statutes
• Florida Administrative Code
• Agency for Healthcare Administration
• Florida Health Finder

 Federal Resources:

• Centers for Medicare & Medicaid Services
• AHRQ (Agency for Health Care Research and Quality)
• AHRQ Patient Safety News
• AHRQ online journal and forum for patient safety
• AHRQ Pediatric Medical Errors
• US Food and Drug Administration
• FDA Safety Information & Adverse Event Reporting Program

 Professional Associations:

• Florida Society of Health-System Pharmacists
• Foundation for Chiropractic Research
• Florida Chiropractic Association
• American Chiropractic Association
• Federation of Chiropractic Licensing Boards
• Florida Osteopathic Medical Association
• American Osteopathic Association
• Florida Osteopathic Licensing Information
• Florida Medical Association
• Florida Hospital Association
• American Medical Association
• Florida Medical Licensing Information
• Florida Nurses Association
• American Nurse Association
• Florida Pharmacy Association
• American Pharmacists Association
• Florida Society of Anesthesiologists
• American Society of Anesthesiologists
• Physician Insurers Association of America
• American College of Physician Executives
• American Academy of Family Physicians
• American College of Healthcare Executives
• Florida Society of Health-System Pharmacists

 Patient Safety Organizations and Procedures:

On June 4, 2008, the Florida Patient Safety Corporation (FPSC) formally endorsed SorryWorks! as a positive way to address medical errors. SorryWorks! is a nationwide movement to encourage disclosure after adverse medical events and, when appropriate, apology and quick resolution following medical errors. Hospital systems have seen a dramatic reduction in litigation and associated costs accompanied by an increase in patient safety with implementation of disclosure and apology programs.  SorryWorks! rethinks the medical malpractice crisis, viewing it not as a legal/political problem, but rather a customer service challenge. It teaches providers how to address customer services challenges with pro-active problem solving techniques and enhanced communication, which reduces litigation while increasing satisfaction and quality for patients and families; and it reduces the anger felt by patients and families by injecting honesty, candor, and a real effort to fix problems experienced by patients and families. For more about SorryWorks!, visit www.sorryworks.net.

• The SorryWorks! Coalition
• Pennsylvania Patient Safety Authority
• Massachusetts Hospital Association
• The Leapfrog Group
• 2006 Patient Safety Improvement Programs
• Anesthesia Patient Safety Foundation
• Institute for Healthcare Improvement
• National Patient Safety Foundation
• Joint Commission on the Accreditation of Healthcare Organizations
• Joint Commission International Center for Patient Safety
• VA National Center for Patient Safety
• VISN 8 Patient Safety Center
• NASA and VA model
• Institute of Medicine of the National Academies
• National Coordinating Council for Medication Error Reporting and Prevention
• US Pharmacopeia
• Institute for Safe Medication Practices
• AORN Patient Safety Resource
• American Society for Healthcare Risk Management
• Kaiser Family Foundation Site
• Institute for Healthcare Improvement